Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging with all tags attached

  • Proof of purchase (receipt or order confirmation) is required

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items

  • Gift cards

  • Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original method of payment

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us within 14 days of receiving your order.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect

  • Shipping costs are non-refundable

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us immediately with photos and your order number so we can resolve the issue promptly.

Contact Us

For any questions about returns or refunds, please contact us at:
Email: sectionsevenclo@gmail.com